top of page



Rua, O. L. (2022). Creativity and Business Innovation (Volume II). Matosinhos: CEOS Edições. ISBN 978-989-53631-3-1.

Imagem da linha de investigação correspondente

Creativity and Business Innovation (Volume II)

Orlando Lima Rua, Center for Organisational and Social Studies (CEOS.PP)



Creativity, Innovation, Digital Business; Digital Economy

Criatividade, Inovação, Negócio Digital, Economia Digital

Date 2022


The bachelor’s degree in Creativity and Business Innovation is a joint study programme offered by the Polytechnic of Porto (P.PORTO), through the Porto School of Accounting and Administration (ISCAP), Vilnius Kolegija - University of Applied Sciences (VIKO), from Lithuania and the Estonian Entrepreneurship University of Applied Sciences (EUAS), from Estonia.

This is a pioneer degree in the context of Portuguese higher education, taught in English. Due to its innovative character, it responds to the new paradigms that higher education institutions (HEI) will have to face. With innovative syllabus, teaching/learning methodologies and assessment methods it develops new paths for higher education programmes.

To conclude this degree, students must develop and present a Final Thesis (Project). Thus, the present book compiles, in the form of chapters, some of the work presented by the students during the academic year of 2021/22. They have been organised in the form of volumes, being the second volume presented (Volume II).

The objectives of this book are

(1) to allow students of this bachelor’s degree to develop and consolidate knowledge in the various disciplinary areas of Management,

(2) to support students in finalising their Final Thesis (Project), and, finally,

(3) to promote the transfer of knowledge from Academia to Society.

The organizer and the authors of the chapters are grateful for the support of the entrepreneurship and innovation research line of the Center for Organisational and Social Studies of Polytechnic of Porto (CEOS.PP).


Rua, O. L. (2022). Creativity and Business Innovation (Volume II). Matosinhos: CEOS Edições

Creativity and Business Innovation(vol II)
Download PDF • 3.97MB

Data 2022


A licenciatura em Criatividade e Inovação Empresarial é um programa de estudos conjunto do Politécnico do Porto (P.PORTO), através do Instituto Superior de Contabilidade e Administração do Porto (ISCAP), da Vilnius Kolegija - University of Applied Sciences (VIKO), da Lituânia, e da Estonian Entrepreneurship University of Applied Sciences (EUAS), da Estónia.

Este é um curso pioneiro no contexto do ensino superior português, leccionado em inglês. Pelo seu carácter inovador, responde aos novos paradigmas que as instituições de ensino superior (IES) terão de enfrentar. Com conteúdos programáticos, metodologias de ensino/aprendizagem e métodos de avaliação inovadores, desenvolve novos caminhos para os programas de ensino superior.

Para concluir este grau, os alunos devem desenvolver e apresentar uma Tese Final (Projeto). Assim, o presente livro compila, sob a forma de capítulos, alguns dos trabalhos apresentados pelos alunos durante o ano letivo de 2021/22. Estes foram organizados sob a forma de volumes, sendo este o terceiro volume (Volume III).

Os objectivos deste livro são

(1) permitir aos alunos desta licenciatura desenvolver e consolidar conhecimentos nas várias áreas disciplinares da Gestão,

(2) apoiar os alunos na finalização da sua Tese Final (Projeto), e, finalmente,

(3) promover a transferência de conhecimentos da Academia para a Sociedade.

O organizador e os autores dos capítulos agradecem o apoio da linha de investigação em empreendedorismo e inovação do Centro de Estudos Organizacionais e Sociais do Politécnico do Porto (CEOS.PP).


Rua, O. L. (2022). Creativity and Business Innovation (Volume II). Matosinhos: CEOS Edições

Creativity and Business Innovation(vol II)
Download PDF • 3.97MB


All3DP. (2021). The Types of 3D Printing Technology in 2022.

Anand, A., Wamba, S. F., & Gnanzou, D. (2013, January 1). A Literature Review on Business Process Management, Business Process Reengineering, and Business Process Innovation. Enterprise and Organizational Modeling and Simulation, EOMAS 2013. Lecture Notes in Business Information Processing, 153, 1-23. 5_1

Awad, A., Fina, F., Goyanes, A., Gaisford, S., & Basit, A. W. (2021, July). Advances in powder bed fusion 3D printing in drug delivery and healthcare. Advanced Drug Delivery Reviews, 174, 406-424.

Baregheh, A., Rowley, J., & Sambrook, S. (2009, September 4). Towards a multidisciplinary definition of innovation. Management Decision, 47(8), 1323-1339.

Bacon-Shone, J. (2021). Introduction to Quantitative Research Methods.

Berman, B. (2012). 3-D printing: The new industrial revolution. Business Horizons, 55(2), 155- 162.

Bhatti, A. Q., Wahab, A., & Sindi, W. (2021). An overview of 3D laser scanning techniques and application on digitization of historical structures. Innovative Infrastructure Solutions, 6(2).

Cooper, R. G. (2000) Product Innovation and Technology Strategy. Research-Technology Management, 43(1), 38-41,

Dangelico, R. M. (2015). Green Product Innovation: Where we are and Where we are going. Business Strategy and the Environment, 25(8), 560-576.

Edwards-Schachter, M. (2018, June). The nature and variety of innovation. International Journal of Innovation Studies, 2(2), 65-79.

Gokhare, V. G., Raut, D. N., & Shinde, D. K. (2017). A Review paper on 3D-Printing Aspects and Various Processes Used in the 3D-Printing. International Journal of Engineering and Technical Research, 6(6), 953-958.

Goyanes, A., Det-Amornrat, U., Wang, J., Basit, A. W., & Gaisford, S. (2016). 3D scanning and 3D printing as innovative technologies for fabricating personalized topical drug delivery systems. Journal of Controlled Release, 234, 41-48.

Hevner, A., & Gregor, S. (2022). Envisioning entrepreneurship and digital innovation through a design science research lens: A matrix approach. Information & Management, 59(3).

Huang, J., Chen, Q., Jiang, H., Zou, B., Li, L., Liu, J., & Yu, H. (2020, January 14) A survey of design methods for material extrusion polymer 3D printing. Virtual and Physical Prototyping, 15(2), 148-162.

Johne, A. (1999). Successful Market Innovation. European Journal of Innovation Management, 2(1), 6-11.

Kamani, K. (2020). Types of 3D Scanning Technologies and 3D Scanners. LinkedIn.

Kim, C. (2015, June). 3D Metrology Newsletter - A faster way to quantify and make decisions. Capture3D.

Kjellberg, H., et al. (2012) Market futures/future markets: Research directions in the study of markets. Marketing Theory, 12(2), 219-223.

Kolecka, N. (2012). Photo-based 3D Scanning Vs. Laser scanning - Competitive data acquisition methods for digital terrain modelling of steep mountain slopes. International Archives of the Photogrammetry, Remote Sensing and Spatial Information Sciences, 38(4), 203-208.

Kumar, L., Shuaib, M., Tanveer, Q., Kumar, V., Javaid, M., & Haleem, A. (2018). 3D scanner integration with product development. International Journal of Engineering & Technology, 7(2.13), 220-225.

Kylliäinen, J. (2019, October 4). Types of Innovation – The Ultimate Guide with Definitions and Examples. Viima Solutions.

Loshin, D. (2011). Enterprise Initiative Integration. MK Series on Business Intelligence. The Practitioner's Guide to Data Quality Improvement, 53-66. 0-12-373717-5.00021-X

Morgan, R. E.; Berthon, P. (2008). Market Orientation, Generative Learning, Innovation Strategy and Business Performance Inter-Relationships in Bioscience Firms. Journal of Management Studies, 45(8), 1329-1353. 6486.2008.00778.x

OECD (2018, October 22). Oslo Manual 2018: Guidelines for Collecting, Reporting and Using Data on Innovation, 4. en.htm

United Nations. (2008). Institutional units and sectors. In System of National Accounts 2008, p.65.

Organovo (2020). 3D Technology Platform. Organovo, Inc.

QMT Group (2019). 3D Imaging.

Queirós, A., Faria, D., & Almeida, F. (2017). Strengths and Limitations of Qualitative and Quantitative research methods. European Journal of Education Studies, 3(9).

Storbacka, K., & Nenonen, S. (2015). Learning with the market: Facilitating market innovation. Industrial Marketing Management, 44, 73-82.

Walker, R. M. (2014) Internal and External Antecedents of Process Innovation: A review and extension. Public Management Review, 16(1), 21-44.

Xiao, X. P. (2008). Technical Challenges. In The Morgan Kaufmann Series in Networking. Technical, Commercial and Regulatory Challenges of QoS, 113-136.

Zhang, Z., Corrigan, N., Bagheri, A., Jin, J., & Boyer, C. (2019). A Versatile 3D and 4D Printing System through Photocontrolled RAFT Polymerization. Angewandte Chemie International Edition, 58(50), 17954-17963.

3DScienceValley (2021). 3D Scanning Evolves To Offer Broad Application Possibilities.

Alexander, J. (2020) Lo-fi beats to quarantine to are booming on YouTube, The Verge

Allmusic, Lo-Fi Music Genre Overview. Retrieved from

Arora, Nisha & Singh, Neetu. (2017). Factors Affecting the Academic Performance of College Students. i-manager's Journal of Educational Technology. 14. 47.

Black, S. E., Lincove, J. A., Cullinane, J., Veron, R. (2015) Can You Leave High School Behind?, Economics of Education Review

Bohm, A. (1998). On Creativity. New York: Harper and Row, Publishers.

Byron, K., Khazanchi, S., & Nazarian, D. (2010). The relationship between stressors and creativity: A meta-analysis examining competing theoretical models. Journal of Applied Psychology, 95(1), 201–212.

Chickering, A. W., & Gamson, Z. F. (1999). Development and adaptations of the seven principles for good practice in undergraduate education. New Directions for Teaching and Learning, 80, 75-81.

Chirikov, I., Soria, K. M, Horgos, B., & Jones-White, D. (2020). Undergraduate and Graduate Students’ Mental Health During the COVID-19 Pandemic. UC Berkeley: Center for Studies in Higher Education.

Cockerton, T., Moore, S., & Norman, D. (1997). Cognitive Test Performance and Background Music. Perceptual and Motor Skills, 85(3_suppl), 1435–1438.

Cooper, D. & Schindler, P. (2014). Business Research Methods. McGraw Hill, 148

Cropley, A. J. (1990). Creativity and mental health in everyday life. Creativity Research Journal, 3(3), 167–178.

Csikszentmihalyi, M. (1990) The domain of creativity, in M. Runco and R. Albert, eds., Theories of Creativity, Sage Publications, London.

Debbane, M., Badoud, D., Sander, D., Eliez, S., Luyten, P., and Vrticka, P. (2017). Brain activity underlying negative self- and other-perception in adolescents: The role of attachmentderived self-representations.

Dolegui, A. S. (2013). The Impact of Listening to Music on Cognitive Performance. Vol. 5 No. 09

Furnham, A., & Bradley, A. (1997). Music while you work: the differential distraction of background music on the cognitive test performance of introverts and extraverts. Applied Cognitive Psychology, 11(5), 445–455.

Gillam, T. (2013). Creativity and mental health care. Mental Health Practice, 16(9), 24–30.

Gordon, J. S., & McNew, R. (2008). Developing the Online Survey. Nursing Clinics of North America, 43(4), 605–619.

Green, B. F., & Hall, J. A. (1984). Quantitative Methods for Literature Reviews. Annual Review of Psychology, 35(1), 37–54.

Hallam, S & Godwin, C. (2015) Actual and perceived effects of background music on creative writing in the primary classroom, Psychology of Education Review, 39(2), 3.

Hallam, S. (2010). The power of music: Its impact on the intellectual, social and personal development of children and young people. International Journal of Music Education, 28(3), 269–289.

Hammarberg, K., Kirkman, M., & de Lacey, S. (2016). Qualitative research methods: when to use them and how to judge them. Human Reproduction, 31(3), 498–501.

Hammerstein, S., König C., Dreisörner T. & Frey A. (2021) Effects of COVID-19-Related School Closures on Student Achievement-A Systematic Review, Vol. 12, Frontiers in Psychology ISSN=1664-1078

Harper, A. (2014). Lo-Fi Aesthetics in Popular Music Discourse, 2, 9-10

Hoon P. J., Weihua N., Li C. & Heavon A. (2021) Fostering Creativity and Critical Thinking in College: A Cross-Cultural Investigation. Frontiers in Psychology, 12

Howard Cannatella (2004). Embedding Creativity in Teaching and Learning. Journal of Aesthetic Education, 60

Ilie, G., & Thompson, W. F. (2011). Experiential and Cognitive Changes Following Seven Minutes Exposure to Music and Speech. Music Perception: An Interdisciplinary Journal, 28(3), 247– 264.

Jones, B. (2014) Signifying DIY: Process-oriented Aesthetics In 1990s Alternative Rock and HipHop. Chapel Hill, NC: University of North Carolina at Chapel Hill Graduate School

Kampylis, P., & Berki, E. (2014). Nurturing creative thinking. International Academy of Education, 6, 88.

Khan, M. J., Altaf, S., Kausar, H. (2013) FWU Journal of Social Sciences, Winter 2013, Vol. 7, No. 2, 146-151

Koulibaly, N. (2020) LoFi music, mental health, and its beautiful impact on its listeners, KultureHub

Lai, E. R. (2011) Critical Thinking: A Literature Review. Pearson

Lefever, S., Dal, M., & Matthíasdóttir, Á. (2007). Online data collection in academic research: advantages and limitations. British Journal of Educational Technology, 38(4), 574–582.

Lewis, S. (2015). Qualitative Inquiry and Research Design: Choosing Among Five Approaches. Health Promotion Practice, 16(4), 473–475.

Marshall, G. (2005). The purpose, design and administration of a questionnaire for data collection. Radiography, 11(2), 131–136.

Mushtaq, I., Khan, S. N. (2012) Factors Affecting Students’ Academic Performance, Global Journal of Management and Business Research, Volume 12 Issue 9 Version 1.0

Nguyen, T. & Grahn, Jessica A. (2017) Mind Your Music: The Effects of Music-Induced Mood and Arousal Across Different Memory Tasks

Norhidayah, Ali & Jusoff, Kamaruzaman & Ali, Syukriah & Najah, Mokhtar & Salamat, Azni. (2009). The Factors Influencing Students’ Performance at Universiti Teknologi MARA Kedah, Malaysia. Management Science and Engineering.

Paul, R. & Elder, L. (2008) The Thinker’s Guide to The Nature and Functions of Critical & Creative Thinking, The Foundation for Critical Thinking Press.

Ramalingam, D., Anderson, P., Duckworth, D., Scoular, C., & Heard, J. (2020). Creative thinking: Definition and structure. Australian Council for Educational Research. Rauscher, F. H., Shaw, G. L., & Ky, C. N. (1993). Music and spatial task performance. Nature, 365(6447), 611–611.

Rauscher, F. H., Shaw, G. L., & Ky, K. N. (1995). Listening to Mozart enhances spatial-temporal reasoning: towards a neurophysiological basis. Neuroscience Letters, 185(1), 44–47.

Reid, A.; Petocz, P. (2004). Learning domains and the process of creativity

Ritter, S. M., & Ferguson, S. (2017). Happy creativity: Listening to happy music facilitates divergent thinking. PLOS ONE, 12(9), e0182210.

Running, D. J. (2008). Creativity Research in Music Education. Update: Applications of Research in Music Education, 27(1), 41–48.

Schafer, R. M. (1977). The Tuning of the World, 272

Schneider, M. (2002) Do School Facilities Affect Academic Outcomes?, National Clearinghouse for Educational Facilities

Seppala, T. (2018) The science behind the 'beats to study to' craze, Engadget

Spiegel, A. (2010) 'Mozart Effect' Was Just What We Wanted To Hear, NPR

Steinmayr, R., Weidinger, A. F., Schwinger, M., & Spinath, B. (2019). The Importance of Students’ Motivation for Their Academic Achievement – Replicating and Extending Previous Findings. Frontiers in Psychology, 10.

Swede, G. (1993) Creativity: A New Psychology, Wall & Emerson, Toronto

Tenny S, Brannan GD, Brannan JM, et al. (2021) Qualitative Study. In: StatPearls [Internet]. Treasure Island (FL): StatPearls Publishing.

UKEssays. (November 2018). Reasons why Academic Success is Important. Retrieved from

Vartanian, O., Saint, S. A., Herz, N., & Suedfeld, P. (2020). The Creative Brain Under Stress: Considerations for Performance in Extreme Environments. Frontiers in Psychology, 11.

Vasantha Raju N., & Harinarayana, N.S. (2016, January). Online survey tools: A case study of Google Forms. Paper presented at the National Conference on "Scientific, Computational & Information Research Trends in Engineering, GSSS-IETW, Mysore.

Wang, Justin (2020). Lofi Hip-Hop Radio: Beats to Relax/Study To, 1, 13, 21

Weisberg, R. W. (1986). Creativity: Genius and other myths. New York: Freeman.

Weisberg, R. W. (1993). Creativity: Beyond the myth of genius. New York: Freeman

Winkie, L. (2018). How 'Lofi Hip Hop Radio to Relax/Study to' Became a YouTube Phenomenon, Vice

Winston, E., Saywood, L. (2019). Beats to Relax/Study To: Contradiction and Paradox in Lofi Hip Hop. Journal of the International Association for the Study of Popular Music, 40

Yanhua, X., Jinlian, S., Wei, Z., Xingrou, W., Dongtao, H., Yuqing, Z. & Jiamin, W. (2021) Depression and Creativity During COVID-19: Psychological Resilience as a Mediator and Deliberate Rumination as a Moderator. Frontiers in Psychology, 12

Adam, E. (1994). Alternative quality improvement practices and organization performance. Journal of Operations Management, 12(1), 27- 44.

Alencar, E. (1995). Desenvolvendo a criatividade nas organizações: o desafio da inovação. RAE - Revista de Administração de Empresas, 35(6), p. 6-11.

Amabile, T. (2012). Componential Theory of creativity. Harvard Business School.

Amabile, T., & Khaire, M. (2008). Creativity and the Role of the Leader. Harvard Business Review.

Bagulho, M. (2014). Liderar Para a Criatividade: O Papel da Motivação Intrínseca no Desenvolvimento de Novas Ideias. Mestrado em Ciências da Comunicação. Universidade Católica Portuguesa. %C3%A7%C3%A3o%20Liderar%20para%20a%20Criatividade.pdf

Bartoli, A. & Blatrix, C. (2015). Management dans les organizations publiques - 4ème édition. Dunod, Paris.

Bertoncelli, T., Mayer, O., & Lynass, M. (2016). Creativity, Learning Techniques and TRIZ. Procedia CIRP, 39, 191-196.

Broszeit, S., Fritsch, U. Gorg, H. and Liable, M.C. (2016). Management practices and productivity in Germany. IAB Discussion Paper No. 32/2016. Nuremberg: Institute for Employment Research.

Buzan, T. & Buzan, B. (1996). The Mind Map Book. 2nd. Edition. Plume.

Buzan, T. & Buzan, B. (2000). The Mind Map Book. London: BBC Books

Campos, A. (2020). Use of mind maps as a project management tool in business and product consulting areas. Brazilian Journals of Business, 2(3).

Cherrington, D.J. (1989). Organizational behavior: The management of individual and organizational performance. Allyn & Bacon.

Chummee, P. (2022, January). The Adopting a Creative Economy for Competitive Advantages of Community Enterprises. Turkish Journal Of Mathematics Education, 13(1), 236-240.

Costa (2011). A criatividade e a educação: percursos. 23.º Encontro Nacional da Associação de Professores de Expressão e Comunicação Visual – Ensino das Artes Visuais: Identidade e Cultura no século XXI, 97-118.

Costa, A., Merino, G., Nunes, J. V., & Fialho, F. (2011). Creative thinking and design. CORE Reader.

Costa, J. (2006). Criatividade – Definição, Utensílio e Aplicabilidade. Proceedings 16th European Conference. Universidade de Aveiro.

Csikszentmihalyi, M. (1996). Flow and the psychology of discovery and invention.Harper Collins Publishers.

DeGraff, J. & Lawrence, K. A. (2002). Creativity at Work : Developing the Right Practices to Make Innovation Happen. New York: Business & Economics.

Denzin, N.K. & Lincoln, Y. S. (2004). Handbook of Qualitative Research. Thousand Oaks: Sage

Drucker, P. F., (2003). A Administração na Próxima Sociedade. São Paulo: Nobel.

Edwards, R., & Holland, J. (2013). ‘What is?’ Research Methods series. Bloomsbury Academic.

Eisenhardt, K. M. (1989). Building Theories from Case Study Research. Academy of Management Review, 14(4).

Evans, R., Russel, P. (1989). O empresário criativo. São Paulo: Ed. Cultrix.

Flick, U. (2005). Métodos Qualitativos na Investigação Científica. Lisboa: Monitor.

Forth, J., & Bryson, A. (2019, February). Management Practices and SME Performance. Scottish Journal of Political Economy. 66(4), 527-558.

Gafour, Ola & Gafour, Walid. (2020). Creative Thinking skills -A Review article.

Gaubinger, K., Rabl, M., Swan, S., Werani, T. (2015). Creativity Techniques. In Innovation and Product Management. New York, Springer.

Georgopoulos, S. & Tannenbaum, S. (1957) A study of organizational effectiveness. America Sociology Review, 22(5), 534 – 540.

Gilson, L. L. (2008). Why be creative: A review of the practical outcomes associated with creativity at the individual, group, and organizational levels. In J. Zhou & C. E. Shalley (Eds.), Handbook of Organizational Creativity (pp. 303–322). New York, NY: Erlbaum

Glaser, B., & Strauss, A. (1967). The Discovery of Grounded Theory: Strategies for Qualitative Research (0008th ed.). Aldine Publishing Company.

Grimmer, L. (2017) The Impact of Resources and Strategic Orientation on Small Retail Firm Performance. Journal of Small Business Management, 55, 7–26.

Hogan, C. (1994) Mind mapping; some practical application. Training & Management Development Methods, 8(1), 3.01-3.18.

Hussain, A. & Akbar, M. & Shahzad, A. & Poulova, P. & Akbar, A. & Hassan, R. (2022). ECommerce and SME Performance: The Moderating Influence of Entrepreneurial Competencies. Administrative Sciences, 12(1), 1-16. admsci12010013

Jones, C., Svejenova, S., Pedersen, J. S., & Townley, B. (2016). Misfits, mavericks, and mainstreams: Drivers of innovation in the creative industries. Organization Studies, 37, 751–768.

Katz, D. & Kahn, R.L. (1978). The social psychology of organizations.

Keskin, H., Genturk, C., Sungur, O., & Kiris, H. (2010). The Importance of SMEs in Developing Economies. 2nd International Symposium on Sustainable Development. mpaign=pdf-decoration-v1

Kris, E. (1952). Psychoanalytic explorations in art. New York, NY: International University Press.

Lacombe, F, & Heilborn, G. (2003). Administração: princípios e tendências. São Paulo: Saraiva.

Lambert, P.A. (2017). Understanding Creativity. In: Cummings, J.B., Blatherwick, M.L. (eds) Creative Dimensions of Teaching and Learning in the 21st Century. Advances in Creativity and Giftedness. SensePublishers, Rotterdam. 9_1

Laranjeira, G. (2008). Proposta de um modelo de avaliação de eficiência relativa para aferir o desempenho empresarial. Dissetação de Mestrado em Ciências e Tecnologias da Informação. Instituto Superior de Ciências do Trabalho e da Empresa, Departamento de Ciências e Tecnologias da Informação.

Lebans, M. & Euske, K. (2006). A conceptual and operational delineation of performance. Business Performance Measurement. Cambridge University Press.

Leedy, P., Ormrod, J.E. (2005): Practical Research. 8th Edition. Planning and Design.

Lubart, T. (2003). Psicologia da Criatividade. São Paulo: ARTMED

Ma, H (2000). Competitive Advantage and Firm Performance. Competitiveness Review: An International Business Journal, 10(2), 15-32.

May, R. (1975). The courage to create. New York, NY: W. W. Norton.

Melo, E. (2008). Aplicação de Técnicas de Exploração do Espaço Criativo ao Design de Jogos Digitais. Universidade Federal de Pernambuco.

Miller, C. Washburn, N. Glick, W. (2013) PERSPECTIVE—The Myth of Firm Performance. Organization Science, 24(3), 948-964.

Minucucci, A. (2001). Técnicas de trabalho em grupo. São Paulo: Editora Atlas.

Montana, J. & Charnov, H. (2003). Administração. São Paulo: Saraiva.

Moser, V. (2015). A Criatividade - A Necessidade da Promoção da Atividade Criadora no PréEscolar. Dissertação de Mestrado para a Qualificação para a Docência em Educação PréEscolar. Instituto Superior de Educação e Ciências.

Motta, P. (1995). Gestão contemporânea: a ciência e arte de ser dirigente. Rio de Janeiro: Record.

Mukhopadhyay, B.R. & Mukhopadhyay, B.K. (2021). Leadership, Reward Culture, and SME Performance. The Sentinel, Editorial.

Mumford, Michael D.; Scott, Ginamarie M.; Gaddis, Blaine & Strange, Jill M. (2002). Leading creative people: Orchestrating expertise and relationships. Leadership Quarterly, 13, 705- 750.

Njie, B., & Asimiran, S. (2014). Case Study as a Choice in Qualitative Methodology. IOSR Journal of Research & Method in Education (IOSR-JRME).

Ohly, S. (2018). Promoting Creativity at Work – Implications for Scientific Creativity. European Review, 26(S1), S91-S99. on Information Systems, Galway, Ireland.

Osborn, A. F. (1957). Applied Imagination. Principles and procedures of creative problem-solving. The Creative Education Foundation Press, New York.

Patalas-Maliszewska, J. (2012). Assessing the Impact of ERP Implementation in the Small Enterprises. Foundations of Management, 4(2), 51-62

Peterson, W. & Gijsbers, G. & Wilks, M. (2003). An Organizational Performance Assessment System for Agricultural Research Organizations: Concepts, Methods, and Procedures. ISNAR Research Management Guidelines, No. 7. The Hague: International Service for National Agricultural Research.

Phihlela, T., & Odunaike, S. (2012). A Measurement Framework to Assess SME Performance. 2012 Proceedings of the Information Systems Educators Conference.

PINK, D. (2011). Drive – A surpreendente verdade sobre aquilo que nos motiva. Estrela Polar.

Porras, J. I., & Collins, J. C. (1998). Construindo a visão da empresa. São Paulo: HSM Management.

Porter, E. (1986). Estratégia Competitiva: Técnicas para análise de indústrias e da concorrência. 7 ed. Rio de Janeiro: Campus

Reis, F. (2010). Como elaborar um Dissertação de Mestrado. Lisboa: Pactor.

Robbins, P. (1987). Organizational Theory: Structure, Design, and Application. San Diego: Prentice-Hall.

Ropega, J. (2011). The Reasons and Symptoms of Failure in SME. International Advances in Economic Research, 17(4), 476-483.

Rowley, J. (2012). Conducting research interviews. Management Research Review, 35(3/4), 260– 271.

Santos, J. (2008). Uma Proposta de Conceituação e Representação do Desempenho Empresarial. Escola de Administração de Empresas de São Paulo.

Saraiva, G. (2022). O Processo de Turnaround nas PME Portuguesas. Universidade Beira Interior.

Saunders, M., Lewis, P., Thornhill, A., & Bristow, A. (2019). Understanding research philosophy and approaches to theory development. In Research Methods for Business (8.a ed., Vol. 4, pp. 128–171). United Kingdom: Pearson Education Limited

Schumpeter, J. (1942). Capitalism, Socialism and Democracy. Cambridge, MA: Harvard University Press.

Seidel, S., Rosemann, M., & Becker, J. (2008). How Does Creativity Impact Business Processes? ECIS.

Lavadouro, R. da S., & Rodrigues, L. D. do M. (2011). Estimulando a criatividade das pessoas nas organizações. SINERGIA - Revista Do Instituto De Ciências Econômicas, Administrativas E Contábeis, 11(1), 17–26.

Silverman, D. (2013). Doing Qualitative Research (Fourth Edition). SAGE Publications

Siminica, M. (2008). The Performances of Industrial Firms from Romania. Correlation Dimension indicators of Results. Theoretical and Applied Economics, 71-78.

Simonton, D. K. (2000). Creativity: Cognitive, personal, developmental, and social aspects. American Psychologist, 55, 151–158.

Sousa, M., & Wilks, D. (2018). Sustainable Skills for the World of Work in the Digital Age. Systems Research and Behavioral, 35, 399–405.

Stein, M. I. (1975). Stimulating creativity. New York, NY: Academic Press Inc

Suarez, F. (1995) Dominant designs and the survival of firms. Strategic Management Journal, 16(6), 415-430.

Sue-Chan, C., & Hempel, P. (2015). The Creativity-Performance Relationship: How Rewarding Creativity Moderates the Expression of Creativity. Wiley Online Library.

Taouab, O., & Issor, Z. (2019). Firm Performance: Definition and Measurement Models. European Scientific Journal, 15, 93.

Taylor, J. & Bogdan, R. (1992). Introduction to qualitative research methods: A guidebook and resource. (3rd ed.). New York: Wiley.

Timbadia, V. & Khavekar, R. (2017). Review on Creativity Techniques for Product Development. Global Journal of Enterprise Information System, 8(82).

Tschimmel, K. (2019). The evolution of the Creativity Concept: from a psychological to a systemic approach. In The Creativity Virus. Porto: Ed. Mindshake. pp.33-35..

VanGundy, A. (1987). Organization creativity and innovation. In: ISAKSEN, S. G. (ed.). Frontiers of creativity research. Buffalo: Bearly.

Vasconcellos, E. (1990). La empresa innovadora. BID-SECAD-CINDA. Gestion tecnologica en la empresa. Santiago: [sed.].

Vasconcellos, S. (2016). O Processo Criativo de Escolha e Utilização de Diferentes Métodos de Investigação. Revista Alcance, 23(3), 429-433.

Verboncu, I. & Zalman, M. (2005). Management şi performanţe, Editura Universitară.

Walia, C. (2019). A Dynamic Definition of Creativity. Creativity Research Journal, 31(3), 237-247.

Weiner, R. P. (2000). Creativity and beyond: Cultures, values, and change. Albany: State University of New York Press.

Yin, R. (2001). Estudo de caso: Planejamento e Métodos (2a edição). Porto Alegre: Bookman.

Yuchtman, E. & Seashore, S. (1967). Factorial Analysis of Organizational Performance. Administrative Science Quarterly, 12, 377-395.

Alfaro, A. M. R. (2018). A prevenção da lesão como vertente de treino para o sucesso desportivo. Relatório de Estágiode Mestrado em Treino Desportivo. Lisboa: Universidade de Lisboa.

Ali, B. J., Anwar, G., Gardi, B., Othman, B. J., Aziz, H. M., Ahmed, S. A., Hamza, P. A., Ismael, N. B., Sorguli, S., & Sabir, B. Y. (2021). Business Communication Strategies: Analysis of Internal Communication Processes. Journal of Humanities and Education Development, 3(3), 16–38.

Bland, J. M., & Altman, D. G. (1997). Statistics notes: Cronbach’s alpha. BMJ, 314(7080).

Csató, L. (2021). On the role of tournament design in sports success: A study of the north, central american and caribbean qualification for the 2022 FIFA world cup (pp. 1–22).

Čuić Tanković, A., Bilić, I., & Brajković, I. (2022). Internal communication and employee satisfaction in hospitality. Journal of Contemporary Management Issues, 27(1), 1–16.

Fernandes, D. J. O. (2022). Influência da despesa no sucesso financeiro e desportivo: estimação da eficiência e da produtividade. Dissertação de Mestrado em Economia. Évora: Universidade de Évora.

França, F. Y. A., & França, S. A. (2022). A Importância da Comunicação Interna na Organização. Revista Rumos Da Pesquisa Em Ciências Empresariais, Ciências do Estado e de Tecnologia, 1(6), 337–351.

Hauser, M. D. (2000). Synopsis of the Argument. In The Evolution of Communication (pp. 1–17). A Bradford Book.

Hymann, H. (1967). Planejamento e análise de pesquisa. Rio de Janeiro: Lidador.

Idiong, N. S., & Nda, I. C. (2022). Evolution of organisational communication in Nigeria. In B. Mutsvairo & N. T. Ekeanyanwu (Eds.), Media and Communication in Nigeria (pp. 110– 123). Routledge.

Isabel, M., Sampaio, J., & Afonso, J. (2017). Análise da performance desportiva. In Manual de Curso de Treinadores de Desporto – Grau III (pp. 1–75). Instituto Português do Desporto e Juventude.

Machado, A. C. P. (2022). Um estudo da cultura organizacional e da comunicação interna na startup Conube. Curso de Graduação de Bacharel em Relações Públicas. São Borja–RS: Universidade Federal do Pampa.

Manzato, A. J., & Santos, A. B. (2012). A elaboração de questionários na pesquisa quantitativa. IBILCE-UNESP, Departamento de Ciência de Computação e Estatística.

Mateu, P., Vilanova, A., Ingles, E., & Bosscher, V. D. (2020). Academic studies and sports success. Analysing dual careers in 13 nations. Journal of Sport Psychology, 20(77), 133–141.

Melo, M. H. O. (2022). A associação entre o sucesso desportivo e o sucesso financeiro em clubes de futebol. Dissertação de Mestrado em Direção e Gestão Desportiva. Évora: Universidade de Évora.

Nahum, O. (2016). Athlete’s Subjective Performance Scale (ASPS). mance_Scale_ASPS?channel=doi&linkId=5f22b46492851cd302c89e87&showFulltext=tr ue

Nolfi, S., & Mirolli, M. (2010). A Synthetic Approach to the Study of the Evolution of Communication and Language. In Evolution of Communication and Language in Embodied Agents (pp. 1–9). Springer.

Oliveira, A. R. B. de. (2021). O papel estratégico da comunicação interna no reforço da cultura das organizações - estudo de caso: YKK Portugal. Dissertação de Mestrado em Ciências da Comunicação – Comunicação, Organização e Liderança. Universidade Católica Portuguesa.

Perles, J. B. (2007). Comunicação: conceitos, fundamentos e história (pp. 1–17).

Qin, Y. S., & Men, L. R. (2022). Exploring the Impact of Internal Communication on Employee Psychological Well-Being During the COVID-19 Pandemic: The Mediating Role of Employee Organizational Trust. International Journal of Business Communication.

Richardson, R. J. (1989). Pesquisa social: métodos e técnicas. São Paulo: Atlas.

Ruão, T. (1999). A Comunicação Organizacional e a Gestão de Recursos Humanos: Evolução e Actualidade. In Comunicação e Sociedade 1, Cadernos do Noroeste, Série Comunicação (pp. 179–194). Universidade do Minho.

Sousa, R. P. D., Soares, H. C. C., Lima, J. R. M. de, Gonçalves, T. de O., Carvalho, V. G., & Fernandes, L. M. (2021). O poder da comunicação nos processos gerenciais. Revista Científica Faculdade Atenas - Paracatu-MG, 1–19.

Taber, K. S. (2017). The Use of Cronbach’s Alpha When Developing and Reporting Research Instruments in Science Education. Research in Science Education, 48(6), 1273–1296.

Tkalac Verčič, A., & Špoljarić, A. (2020). Managing internal communication: How the choice of channels affects internal communication satisfaction. Public Relations Review, 46(3), 1–7.

Tucker, R., & Collins, M. (2012). What makes champions? A review of the relative contribution of genes and training to sports success. British Journal of Sports Medicine, 46(8), 555–561.

Valenti, M., Scelles, N., & Morrow, S. (2019). Elite sport policies and international sports success: A panel data analysis of European women’s national football team performance. European Sport Management Quarterly, 20(3), 300–320.

Verčič, A. T. (2021). The impact of employee engagement, organisational support and employer branding on internal communication satisfaction. Public Relations Review, 47(1), 1–7.

Vögele, C., & Schäfer, M. (2021). Internal and external attributions for sports success and failure (sports coverage). DOCA - Database of Variables for Content Analysis, 1–4.

Whitworth, B. (2011). Internal communicaton. In The IABC Handbook of Organizational Communication: A Guide to Internal Communication, Public relations, marketing, and Leadership (pp. 195–207). Jossey-Bass.

Yeomans, L., & FitzPatrick, L. (2017). Internal communication. In Exploring Public Relations (pp. 286–307). Pearson Education.



This is open access content distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

bottom of page